Right to Cancel

Right of cancellation by customer / cancellation policy and instructions


Right of cancellation:
You are entitled to cancel the order within two weeks from the date of the order without giving reasons by notification in writing (e.g. by post, fax or e-mail) or by returning the goods, should they already have been dispatched to you. The two-week cancellation period begins with the receipt by the customer of a written copy of this cancellation policy but not prior to the receipt of the goods (for repeat deliveries of goods of the same type: with the receipt of the first partial delivery) and performance of our duty of information according to article 246, paragraph 2, in conjunction with article 1, paragraphs 1 and 2, Introductory Act of the German Civil Code EGBGB, and the performance of our duties according to article 312e, paragraph 1, clause 1 BGB in conjunction with article 246, paragraph 3 EGBGB. For a valid cancellation, it is sufficient if the goods or the cancellation notice or the goods are dispatched within the cancellation period. The cancellation notice must be sent to:

Green Fellows Consulting e.K.
Graefestrasse 14
D-10967 Berlin - Germany
Fon: +49 (0)30 - 622 06 541
Fax: +49 (0)30 - 622 06 542
info@green-fellows.com
www.green-fellows.com

Consequences of cancellation:
In case of a valid cancellation, services received by both parties shall be refunded and, if necessary, restitution has to be made for financial benefits (e.g. interest). If you are unable to return the received goods in the state in which they were delivered, you shall be obliged to pay compensation for the loss in value to Green Fellows Consulting GmbH. This does not apply to a reduction in value of the goods caused exclusively by inspecting them in a manner that would have been available to you in a normal retail outlet. You can eliminate or reduce your liability for compensation by not handling the goods as if they where your property, by not using them for the intended purpose and by avoiding anything that might diminish their value. Goods that can be returned by parcel must be sent back to us by parcel post at our risk. Provided that the delivered goods conformed to those ordered and provided further that the price charged for the goods does not exceed EUR 40, you must pay all return costs. This also applies, if the goods have a higher price but you have not yet made any payment or any of the agreed partial payments at the time of cancellation. In all other cases, the return costs shall be paid by RHIEM. Goods that cannot be sent by parcel will be collected from your premises. Payments received must be reimbursed within 30 days, starting from the date at which the cancellation notice has been sent or the goods have been received by us.

- End of returns instructions -
*: incl. VAT, plus shipping